Executive Assistant Job Interview Questions And Answers – If you’re applying for an admin assistant role, you’ll definitely need to do well in the interview. Here we look at some admin assistant interview tips, followed by some sample admin assistant interview questions.
We are looking for an Administrative Assistant responsible for performing various administrative and clerical tasks. The duties of the Administrative Assistant include supporting our managers and staff. Planning and organizing daily work, managing diaries and appointments, not taking, priority work and communication with our customers and clients. From this there are 4 important interview questions:
Executive Assistant Job Interview Questions And Answers
Q1. Why do you want this job and what can you bring to the role? – Admin assistant interview
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“I have studied the job description in detail and feel strongly that I have the skills, qualities and experience to fit the role. For example, part of the role requires a skill for the day-to-day activities of the Organization to plan, organize and be responsible. In my previous role I was praised for this type of work. I believe that I have a lot of experience in organizing any type of work.
You can count on me to organize all your tasks and never miss an important deadline. In addition to organization, I set myself very high standards, have strong communication skills, can be trusted to deal with your customers and clients and I am proficient in all administrative software packages such as Excel, Word and PowerPoint. I strongly feel that you are impressed with my work ethic and I will not let you down if I am successful in today’s interview.
“In my previous job, one day I had a situation where the managing director asked for some tasks to be completed in a very short time. A situation happened where a key staff member was sick, so someone had to get up and go to work in a super fast time tasks involved:
I created a plan for each task based on priority and importance. The next day’s meeting was organized first. I booked the meeting room, sent invitations and created the meeting agenda.
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I then planned the afternoon meeting by reading the meeting notes from the previous meeting to make sure I was fully informed and aware of the action items and agenda.
After the meeting I wrote my notes before I started the work of collecting the sales data. It became clear that I would not finish collecting the data in time for 5pm, so I informed my manager that I would stay late and send the numbers as soon as they were ready.
He was happy with the resolution I proposed. At 5:45pm I finished work and went in to inform my manager. He thanked me for my hard work and was impressed by my organization and planning skills.
Q3. Describe a time when you had to deal with a difficult customer or client. – Admin assistant interview
Administrative Assistant Interview Questions And Answers
“Recently we received a complaint by email from a customer who ordered some goods on our website which ended up being defective. I immediately took control of the situation and emailed the customer in Contacted by phone to explain that I should show the contact for the complaint. The customer was clearly angry and upset by the situation. I listened to her concerns and showed empathy during the call. I managed to convince the customer to to give me the opportunity to resolve the situation for them, with which they agree.
After getting to the bottom of the situation, I apologized to the customer and detailed the steps I would take to resolve it. I asked our warehouse team to send the new goods on a priority delivery service and I arranged a courier to also take the defective goods to save the customer from doing it himself.
I then arranged to call the customer the day after the goods were delivered to check that they were satisfied with the service and the goods they had received. When I spoke to the lady on the phone, she thanked me for solving the problem quickly and to her satisfaction.
Whenever I deal with clients, or potentially problematic situations, I can be counted on to resolve things quickly and will always take responsibility for a situation.
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“I believe I have a number of key strengths and qualities that would be very useful in this role. For starters, I am very organized and can plan tasks effectively to ensure their success. I also have the ability to work independently as well as Part of a team. I am a strong communicator, both face-to-face and via email. I set myself high standards and feel that I can be a positive role model for your company.
Finally, one of my main strengths is that I can rely on myself to deliver my work to a very high standard. It is important that you employ an admin assistant who can be left alone to get on with her work. If you hire me, I will work hard to perform my duties competently and professionally at all times.
“I feel my biggest weakness is that sometimes I take on too much work, simply because I don’t want to say no. Taking on too much work can potentially have a detrimental impact on my other tasks, so I’ve learned to finish. Tasks well first , before agreeing to take other jobs.
And I feel responsible for taking on as many tasks as possible, and can count on completing hard and good tasks. If I feel that I have been assigned a task that I cannot deliver on time and to the right standard, I always look for someone else in the office who is equally competent to take on the role.
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Finally, I always seek to develop and improve my skills personally based on the reflective analysis of my performance.
“I find the most difficult part of the role of assistant administrator is having to rely on external partners and organizations to get a specific task completed. When I rely on external partners or businesses to answer questions or queries, it can be difficult and frustrating because the success of your own work depends on them responding and doing their part of the work in a timely manner.
Although this part of the role can be frustrating, I really enjoy chasing people down and putting pressure on them to do their jobs, simply because my job depends on them doing it. I am always polite and courteous when dealing with people, companies or partners, but I find that regular contact with them during the process of completing the work helps to complete the work faster.
Q7. What would you do if you didn’t get on with someone in the office? – Admin assistant interview
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Although I have never found myself in this type of situation, I feel that I managed to handle it maturely and professionally. I understand that sometimes we don’t get along with everyone, but I would always try my best to be friendly, professional and helpful with everyone I worked with.
If it’s someone I wouldn’t get on with, I’d definitely show that I’d go out of my way to try to make friends, as this would be good in a team environment. I would also look at my own actions to see if I was doing anything that might be contributing to the situation.
If I try absolutely everything, and we still did not go, I would always be friendly and professional, because the goals and objectives of the organization must always come first.”
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If you disable this cookie, we will not be able to save your settings. This means that every time you visit this website, you will have to enable or disable cookies again. Everyone knows that interviews are stressful enough. Now consider the added stress that remote interviews can cause – a bad internet connection, your roommate walking you in the middle of the interview, or the dog that keeps talking to your thoughts. While some of these things are inevitable and understandable, there are some things you can do to prepare for a better interview.
These practices can be applied to most job interviews; however, we will apply them specifically for executive assistant job interviews for this blog. So why not take the time to learn best practices for your next interview, executive assistant style or not.
According to Ben
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